Draft policy. Replace the bracketed details and get it reviewed before launch.
Last updated [DATE]
Refund policy
This policy covers every U2ber Cohort subscription: Single tool, Student, Monthly and Annual.
Monthly plans
Single tool (₹299), Student (₹499) and Monthly (₹999) plans can be cancelled at any time. Cancelling stops the next charge, and you keep access until the end of the month you've already paid for. Payments for a month that has already started are not refunded.
Annual plan
If the Annual plan (₹8,999) isn't right for you, write to us within [7] days of payment and we'll refund it in full. After [7] days, the annual fee is not refundable, but you keep access for the full year.
Student plan verification
If your college ID can't be verified, you won't be charged. If you were charged before verification failed, we refund the full amount.
Duplicate or failed payments
If you were charged twice, or charged without getting access, contact us and we'll refund the extra amount after checking it with Razorpay.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay, usually within [5–7] working days, depending on your bank.
How to ask for a refund
Email [EMAIL] or WhatsApp [NUMBER] with the name and email on your account and your payment ID.